Textron Financial Establishes Customer Advisory Council at Business Credit Division

Providence, RI – September 5, 2007 – Textron Financial Corporation, a subsidiary of Textron Inc. (NYSE: TXT), announced the establishment of a Customer Advisory Council in its Business Credit Division.  This panel of Business Credit customers will convene on a regular basis with company leaders to provide candid feedback on the division’s product offerings and service.  Textron Financial is committed to incorporating the voice of the customer into everyday business practice, as well as its new product development process. 

“The men and women who joined us as part of Business Credit’s inaugural Customer Advisory Council represent a cross-section of the industries we serve,” said Russell Brant, division president of Business Credit. “Their feedback, which largely reflects the challenges facing their particular business, helps us to develop and deliver the best products, service, and processes to meet their needs.”

Business Credit’s Advisory Council joins other Textron Financial divisions, namely the Distribution Finance Group and the Resort Finance Division, in gathering valuable customer feedback through the council forum. 

“We continually partner with our customers to identify opportunities that positively impact their experience with us,” said Jay Carter, president and chief operating officer of Textron Financial, noting that advisory councils are just one way to gather customer feedback. “Helping our customers succeed – with success defined on their terms – is a key component to Textron Financial’s growth.”

“Textron Financial listens intently to each idea and opinion that is shared by the Customer Advisory Council,” said Susie Johnston, chief executive officer of Johnston Companies and a member of Business Credit’s new council. “I was impressed to learn that, within a week of our initial Council meeting, they had already implemented one of my suggestions.  They are dedicated to making the Advisory Council an effective tool for improving their business and ours.”

Textron Financial’s Business Credit offers lending solutions tailored to the business needs of each customer.  Concentrating on middle market and small-cap companies in the manufacturing, distribution, retail and service industries, Business Credit creates financing options that help companies execute growth strategies, recapitalizations, mergers and acquisitions, turnaround financing, refinancing and debtor-in-possession financing.

About Textron Financial
Textron Financial is a diversified commercial finance company with more than $10 billion in managed receivables. It has core businesses in Aviation Finance, Asset-Based Lending, Distribution Finance, Golf Finance, Resort Finance, and Structured Capital. Textron Financial also provides financing programs for products manufactured by its parent company, Textron Inc. Additional information about the company is available at www.textronfinancial.com.

About Textron
Textron Inc. is an $11 billion multi-industry company operating in 32 countries with approximately 40,000 employees.  The company leverages its global network of aircraft, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell Helicopter, Cessna Aircraft Company, Jacobsen, Kautex, Lycoming, E-Z-GO, Greenlee, Fluid & Power, Textron Systems and Textron Financial Corporation.  More information is available at www.textron.com.

 

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