Textron Aviation expands service solutions to customers in Australia
WICHITA, Kan. (Feb. 25, 2019) – Textron Aviation Inc., a Textron Inc. (NYSE:TXT) company, today announced new customer support solutions in Australia by expanding the appointment of Authorized Service Facility (ASF) Premiair Aviation Maintenance Pty Ltd across a full suite of Textron Aviation platforms. These include Cessna Citation, Cessna Caravan, Beechcraft King Air, Cessna and Beechcraft piston and Hawker aircraft, through multiple Premiair locations throughout Australia.
“Textron Aviation has long been a part of the vibrant Australian aviation community and this appointment helps ensure our customers have easy access to expert, factory authorized service for any requirement,” said Kriya Shortt, Textron Aviation senior vice president, Customer Service. “In addition to its stellar reputation for superb maintenance repair and overhaul skills, Premiair Aviation’s foundation of excellent customer care and service fits well with the culture and values espoused by Textron Aviation.”
Established in 2002 in Perth, Premiair now has a national presence with additional service locations in Melbourne and Gold Coast. Premiair’s footprint spans major markets in Australia and will allow Textron Aviation customers close access to industry-leading aircraft maintenance and support, including avionics services and upgrades, scheduled and unscheduled maintenance, structural and component repair and overhaul, and refurbishment.
“Textron Aviation’s strong pace of investment across the Asia-Pacific region demonstrates our commitment to providing customers the strongest combination of factory-direct maintenance and service solutions available,” said Shortt. “With an installed base of more than 1,000 jets and turboprops across the region, we are excited to expand Premiair’s authorizations to ensure customers flying all Textron Aviation aircraft receive the exceptional support they expect throughout their aircraft ownership experience.”
“Relationships, customer care and satisfaction come first at Premiair Aviation,” said Paul Montauban, Premiair Aviation managing director. “The entire Premiair team is excited to welcome the full family of Cessna and Beechcraft products, and their passionate owners, into our facilities to show them our commitment to quality and excellence in aircraft support.”
Customers in APAC continue to choose Textron Aviation products more than any other aviation provider. The two most-delivered aircraft of 2018 in this region were the Cessna Caravan and King Air 350.
About Textron Aviation Service
Textron Aviation offers factory-direct service and support throughout their entire ownership experience. Through a global network staffed with more than 3,000 employees, customers have direct access to a team of expert service representatives offering maintenance, inspections, parts, repairs, avionic upgrades, equipment installations, refurbishments and other specialized services. Textron Aviation manages a growing fleet of more than 60 mobile service units (MSU) and rapid response aircraft that can be mobilized to respond to maintenance events by contacting 1CALL, a team of AOG specialists providing prioritized service and support during unscheduled maintenance events.
About Textron Aviation Inc.
Textron Aviation Inc. is the leading general aviation authority and home to the Beechcraft, Cessna and Hawker brands, which account for more than half of all general aviation aircraft flying. The Textron Aviation brands represent unrivaled innovation, performance and leadership in the industry, and offer an unmatched value proposition rooted in the total ownership experience. Leveraging unparalleled speed-to-market, Textron Aviation provides the most versatile and comprehensive business and general aviation product portfolio in the world through five principal lines of business: business jets, general aviation and special mission turboprop aircraft, high performance piston aircraft, military trainer and defense aircraft and a complete global customer service organization. Textron Aviation has delivered more than 250,000 aircraft in over 143 countries. Its broad range of products include such best-selling aircraft as Citation business jets, King Air and Caravan turboprops and T-6 military trainer aircraft, all of which are backed by the industry’s most capable global service network. For more information, visit www.txtav.com
About Textron Inc.
Textron Inc. is a multi-industry company that leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell, Cessna, Beechcraft, Hawker, Jacobsen, Kautex, Lycoming, E-Z-GO, Arctic Cat, Textron Systems, and TRU Simulation + Training. For more information, visit: www.textron.com
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